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Workspace branding lets you replace Layest’s default visual identity with your own, so every agent-facing interface and outbound email reflects your company rather than the underlying platform. Branding settings cover your workspace logo, primary color scheme, custom domain, and email sender name — giving you a seamless white-label experience for your team and end users.
Branding features are available on Pro and Enterprise plans only. If you are on the Free plan, the branding settings page is visible but all fields are locked. Upgrade your plan to unlock branding customization.

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Accessing Branding Settings

  1. Click your workspace name in the top-left corner.
  2. Select Settings from the dropdown.
  3. Click Branding in the left settings navigation.
Your workspace logo appears in the top navigation bar, on agent-facing chat interfaces, and in outbound emails generated by your agents.
  1. In the Logo section, click Upload Logo.
  2. Select a PNG, JPG, or SVG file from your device. Recommended size: 200 × 60 px or larger at a 3:1 aspect ratio. Maximum file size: 2 MB.
  3. Use the crop tool to adjust framing if needed.
  4. Click Save Logo.
For the best results across light and dark backgrounds, upload an SVG with a transparent background. You can optionally upload separate Light Mode and Dark Mode logo variants using the toggle in the logo section.

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Setting Brand Colors

Layest applies your brand color to buttons, active states, highlights, and links throughout agent-facing interfaces.
  1. In the Brand Colors section, click the Primary Color swatch.
  2. Enter a hex code directly (for example, #4F46E5) or use the color picker.
  3. A live preview on the right updates as you adjust the color.
  4. Click Save Colors when you are satisfied.
Layest automatically calculates accessible contrast ratios for text overlaid on your brand color. If your chosen color results in a contrast ratio below WCAG AA standards, a warning is shown and you are prompted to select a darker or lighter shade.

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Configuring a Custom Domain

A custom domain replaces the default *.layest.ai URL for your agent-facing interfaces with your own subdomain, such as agents.yourcompany.com.
1

Enter Your Custom Domain

In the Custom Domain section, type the subdomain you want to use (for example, agents.yourcompany.com) and click Add Domain.
2

Copy the DNS Records

Layest generates two DNS records you need to add: a CNAME record pointing your subdomain to Layest’s edge network, and a TXT record for domain ownership verification. Copy both values.
3

Add Records in Your DNS Provider

Log in to your DNS provider (Cloudflare, Route 53, GoDaddy, etc.) and create the CNAME and TXT records exactly as shown. Do not proxy the CNAME record through Cloudflare’s orange cloud — set it to DNS only (grey cloud).
4

Verify the Domain

Return to Settings → Branding and click Verify Domain. Layest checks for both DNS records. If verification succeeds, the domain status changes to Active and a free TLS certificate is provisioned automatically.
5

Set as Default

Click Set as Default to make the custom domain the primary URL for all your agent interfaces. The old *.layest.ai URL continues to redirect to your custom domain.
DNS changes can take up to 48 hours to propagate globally, though most providers apply them within 5–30 minutes. If verification fails after an hour, double-check that both records were entered without typos and that no conflicting records exist for the same subdomain.

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Email Branding

When your agents send emails (for example, notifications, summaries, or agent-generated messages), you can customize the sender name that appears in the recipient’s inbox.
  1. In the Email Branding section, enter the Sender Name you want recipients to see (for example, Acme AI Assistant).
  2. Optionally enter a Reply-To Address so replies land in your own inbox rather than a no-reply address.
  3. Click Save Email Settings.
For higher email deliverability and to avoid spam filters, Enterprise customers can configure a custom sending domain with SPF, DKIM, and DMARC records. Contact your Customer Success Manager to set this up.