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Integrations are the bridges between your Layest agents and the tools your team already uses every day. By connecting a service—whether that’s a CRM, a communication platform, or a database—you give your agents real-time access to external data and the ability to take action on your behalf. Without integrations, an agent can only reason with the information you hand it directly; with them, it can read a support ticket, update a contact record, or post a message the moment it decides to act.

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Browse the integrations catalog

The integrations catalog lists every service Layest supports out of the box. To open it:
1

Open the Integrations page

In the left sidebar, click Integrations. The catalog loads with all available connectors organized by category.
2

Search or filter

Use the search bar to find a specific service, or click a category chip—CRM, Communication, Databases, Productivity, or Custom Webhooks—to narrow the list.
3

Preview a connector

Click any connector card to see its description, required permissions, and supported actions before connecting.

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Connect an integration

Layest supports two authentication methods depending on what the service requires: OAuth 2.0 for services that manage their own login flows, and API keys for services that issue static credentials.

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OAuth flow

1

Click Connect

On the connector’s detail page, click Connect. Layest redirects you to the service’s authorization screen.
2

Authorize access

Log in with your credentials for that service and approve the requested permissions. You are redirected back to Layest automatically.
3

Name the connection

Give the connection a recognizable name (for example, Support Zendesk – Prod) and click Save. The connection appears as active in your integrations list.

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API key

1

Generate a key in the external service

Follow the service’s documentation to create an API key or access token with the permissions your agent will need.
2

Paste the key into Layest

On the connector’s detail page, select API Key, paste the key into the credential field, and click Verify. Layest confirms the key is valid before saving.
3

Save the connection

Name the connection and click Save. Layest encrypts the key at rest and never exposes it in plain text after this point.
Layest requests only the permission scopes each connector explicitly needs. Review the listed scopes on the connector detail page before authorizing. You can always revoke access without deleting the integration record.

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Attach an integration to an agent

Connecting a service to Layest makes it available workspace-wide, but you still need to attach it to individual agents before those agents can use it.
1

Open the agent editor

Navigate to Agents, select the agent you want to configure, and click the Integrations tab inside the editor.
2

Add an integration

Click + Add Integration, choose the active connection from the dropdown, and select which actions the agent is allowed to perform (for example, Read tickets, Create comments).
3

Save the agent

Click Save. The agent can now call that integration during its runs.

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Manage and revoke integrations

Visit Integrations → Active Connections at any time to review every connected service. From this view you can:
  • Rename a connection to keep your list organized as your stack grows.
  • Re-authorize a connection whose OAuth token has expired or whose API key has been rotated.
  • Revoke a connection entirely—this immediately prevents any agent from using it, and Layest deletes the stored credentials.
Revoking a connection does not delete the agents that reference it, but those agents will surface an error if they attempt to call the disconnected service. Update the affected agents to use a replacement connection or remove the integration reference.

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Integration categories

Browse connectors across the following categories in the catalog:

CRM

Salesforce – Read and update leads, contacts, and opportunities.HubSpot – Sync contacts, deals, and marketing lists.Pipedrive – Query and create deals and activity notes.

Communication

Slack – Post messages, read channels, and react to events.Gmail – Send emails, read threads, and manage labels.Microsoft Teams – Post to channels and read meeting summaries.

Databases

PostgreSQL – Run parameterized queries and return results.MySQL – Read and write rows with scoped table access.Airtable – List, create, and update records in any base.

Productivity

Notion – Read and create pages and database entries.Google Sheets – Read ranges and append rows.Jira – Create issues, update status, and add comments.

Custom Webhooks

Outbound Webhook – POST a JSON payload to any URL your agent triggers.Inbound Webhook – Receive an HTTP POST to start an agent workflow.

More coming soon

The catalog grows regularly. Vote for connectors you need on the Layest roadmap or reach out to your account team to discuss a custom connector.