Three building blocks
Fields
Store facts such as a name, amount, date, status, percentage, or yes/no value.
Relationships
Connect records—for example an investment to a portfolio company or a project to its owner.
File links
Attach documents and evidence directly to the relevant business record.
Choose the right field type
Use a type that matches the business meaning:- text for names and descriptions
- number, currency, or percentage for measurable values
- date and date-time for deadlines and events
- select options for controlled statuses or categories
- yes/no for clear conditions
- relationship for another business record
- file link for supporting material
Keep the structure customer-friendly
- use labels your team recognizes
- add a short description when the meaning is not obvious
- require only information that is truly needed
- prefer controlled options for important categories and statuses
- connect records instead of repeating the same information
- review the structure before importing a large document set
Changes to a collection structure can affect agent setup, existing records, reports, and dashboards. Coordinate substantial changes with the people who own those processes.